Aged Care Provider Portal (ACPP)

General
Aged Care Provider Portal (ACPP) icon
BookletsBooklets
eLearningeLearning
InfographicsInfographics
SimulationsSimulations
The Aged Care Act 2024 commenced on 1 November 2025. Educational resources have been updated to assist you with these changes.
Further information is available on the Department of Health, Disability and Ageing website via The new Aged Care Act in practice.
Booklets
New
Using the upload function in the Aged Care Provider Portal (ACPP)
Using the upload function in the Aged Care Provider Portal (ACPP)
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eLearning
Access the Aged Care Provider Portal (ACPP)
Access the Aged Care Provider Portal (ACPP)

This module shows you how to access the Aged Care Provider Portal (ACPP) to make claims for aged care subsidies and supplements for Support at Home, Residential Care and Transition Care.

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Infographics
Access the Aged Care Provider Portal (ACPP)
Access the Aged Care Provider Portal (ACPP)
Accessible transcript›
Finalise a claim in the Aged Care Provider Portal (ACPP)
Finalise a claim in the Aged Care Provider Portal (ACPP)
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Organisation administrator tips in the Aged Care Provider Portal (ACPP)
Organisation administrator tips in the Aged Care Provider Portal (ACPP)
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Access roles in the Aged Care Provider Portal (ACPP)
Access roles in the Aged Care Provider Portal (ACPP)
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Benefits of Organisation administrator access
Benefits of Organisation administrator access
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Provider Self-Service or the AC004 form?
Provider Self-Service or the AC004 form?
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Register or change your service's bank account details in the Aged Care Provider Portal (ACPP)
Register or change your service's bank account details in the Aged Care Provider Portal (ACPP)
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Register an oxygen supplement in the Aged Care Provider Portal (ACPP)
Register an oxygen supplement in the Aged Care Provider Portal (ACPP)
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Register an enteral Feeding supplement in the Aged Care Provider Portal (ACPP)
Register an enteral feeding supplement in the Aged Care Provider Portal (ACPP)
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How to view correspondence in the Aged Care Provider Portal (ACPP)
How to view correspondence in the Aged Care Provider Portal (ACPP)
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Simulations
Access and link to the Aged Care Provider Portal (ACPP)
Access and link to the Aged Care Provider Portal (ACPP)

This simulation will run for approximately 2 minutes.

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Navigation basics and key features
Navigation basics and key features

This simulation will run for approximately 2 minutes.

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Navigate your monthly claim
Navigate your monthly claim

This simulation will run for approximately 1 minute.

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Navigate your payment statement
Navigate your payment statement

This simulation will run for approximately 3 minutes.

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Find and view events
Find and view events

This simulation will run for approximately 3 minutes.

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Find and view care recipients
Find and view care recipients

This simulation will run for approximately 3 minutes.

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