Aged Care Provider Portal (ACPP)

Home Care
Aged Care Provider Portal (ACPP) icon
BookletBooklets
eLearningeLearning
InfographicsInfographics
SimulationsSimulations
On 1 November 2025, Support at Home replaced the Home Care Packages program. Support at Home resources are available here.
Support at Home program resources are also available on the Department of Health, Disability and Ageing website.
CSV files for Support at Home are now available here Support at Home invoice sample files.
Booklets
Home Care Payment Statement: How to read and reconcile
Home Care Payment Statement: How to read and reconcile
Accessible transcript›

eLearning
ACPP Registering Home Care events and finalising a claim
ACPP Registering Home Care events and finalising a claim

This module provides information supporting the registering of Home Care events through the ACPP.

Accessible transcript›
ACPP Managing departures from Home Care
ACPP Managing departures from Home Care

This module provides information on how to manage the departure of care recipients through the ACPP.

Accessible transcript›

Infographics
Home Care claiming tips
Home Care claiming tips
Accessible transcript›
Improved Payment Arrangements (IPA) for Home Care - Key Changes
Improved Payment Arrangements (IPA) for Home Care - Key Changes
Accessible transcript›
Submit and Finalise a Home Care Claim
Submit and Finalise a Home Care Claim
Accessible transcript›
How to report Commonwealth unspent amount and Opt In
How to report Commonwealth unspent amount
Accessible transcript›
How to view the Home Care Account balance on ACPP
How to view the Home Care Account balance on ACPP
Accessible transcript›
File import functionality on ACPP
File import functionality on ACPP
Accessible transcript›
Managing departures for Home Care
Managing departures for Home Care
Accessible transcript›
Register a Dementia and Cognition supplement
Register a Dementia and Cognition supplement
Accessible transcript›
How to upload: Requests and supporting evidence to adjust invoicing, unspent funds or update events 70 days after departure from care
How to upload: Requests and supporting evidence to adjust invoicing, unspent funds or update events 70 days after departure from care
Accessible transcript›

Simulations
Key changes to Home Care claiming as part of Improved Payment Arrangements (IPA)
Key changes to Home Care claiming as part of Improved Payment Arrangements (IPA)

This video will run for approximately 2 minutes.

Accessible transcript›
ACPP Completing a Home Care claim: Submit Home Care invoice amounts
Aged Care Provider Portal (ACPP) Completing a Home Care claim: Submit Home Care invoice amounts

This simulation will run for approximately 3 minutes.

Accessible transcript›
ACPP Completing a Home Care claim: Report Commonwealth unspent amounts
Aged Care Provider Portal (ACPP) Completing a Home Care claim: Report Commonwealth unspent amounts

This simulation will run for approximately 3 minutes.

Accessible transcript›
ACPP Completing a Home Care claim: Finalise the claim
Aged Care Provider Portal (ACPP) Completing a Home Care claim: Finalise the claim

This simulation will run for approximately 4 minutes.

Accessible transcript›
The Aged Care Provider Portal (ACPP) Navigation basics and key features
The Aged Care Provider Portal (ACPP) Navigation basics and key features (pre- 1 Nov 2025)

This simulation will run for approximately 2 minutes.

Accessible transcript›
The Aged Care Provider Portal (ACPP) Navigating your monthly claim
The Aged Care Provider Portal (ACPP) Navigating your monthly claim (pre- 1 Nov 2025)

This simulation will run for approximately 1 minute.

Accessible transcript›
The Aged Care Provider Portal (ACPP) Navigate your payment statement
The Aged Care Provider Portal (ACPP) Navigate your payment statement (pre- 1 Nov 2025)

This simulation will run for approximately 2 minutes.

Accessible transcript›
The Aged Care Provider Portal (ACPP) Finding and viewing events
The Aged Care Provider Portal (ACPP) Finding and viewing events (pre- 1 Nov 2025)

This simulation will run for approximately 3 minutes.

Accessible transcript›
Aged Care Provider Portal (ACPP) Finding and viewing care recipients
The Aged Care Provider Portal (ACPP) Finding and viewing care recipients (pre- 1 Nov 2025)

This simulation will run for approximately 3 minutes.

Accessible transcript›