Aged Care Provider Portal (ACPP)

Home Care
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On 1 November 2025, the Support at Home program will replace the Home Care Packages program. This message will be updated as new education resources become available to assist you with Support at Home. In the meantime, check out Support at Home program resources available on the Department of Health, Disability and Ageing website. 
CSV files for Support at Home are now available here Support at Home invoice sample files.  


Booklets
Home Care Payment Statement: How to read and reconcile
Home Care Payment Statement: How to read and reconcile

eLearning
ACPP Registering Home Care events and finalising a claim
ACPP Registering Home Care events and finalising a claim

This module provides information supporting the registering of Home Care events through the ACPP.

ACPP Managing departures from Home Care
ACPP Managing departures from Home Care

This module provides information on how to manage the departure of care recipients through the ACPP.


Infographics
Home Care claiming tips
Home Care claiming tips
Improved Payment Arrangements (IPA) for Home Care - Key Changes
Improved Payment Arrangements (IPA) for Home Care - Key Changes
Submit and Finalise a Home Care Claim
Submit and Finalise a Home Care Claim
How to report Commonwealth unspent amount and Opt In
How to report Commonwealth unspent amount
How to view the Home Care Account balance on ACPP
How to view the Home Care Account balance on ACPP
File import functionality on ACPP
File import functionality on ACPP
Managing Departures for Home Care
Managing Departures for Home Care
Register a Dementia and Cognition supplement in the Aged Care Provider Portal (ACPP)
Register a Dementia and Cognition supplement in the Aged Care Provider Portal (ACPP)
How to upload: Requests and supporting evidence to adjust invoicing, unspent funds or update events 70 days after departure from care
How to upload: Requests and supporting evidence to adjust invoicing, unspent funds or update events 70 days after departure from care

Simulations
Key changes to Home Care claiming as part of Improved Payment Arrangements (IPA)
Key changes to Home Care claiming as part of Improved Payment Arrangements (IPA)

This video will run for approximately 2 minutes.

ACPP Completing a Home Care claim: Submit Home Care invoice amounts
ACPP Completing a Home Care claim: Submit Home Care invoice amounts

This simulation will run for approximately 3 minutes.

ACPP Completing a Home Care claim: Report Commonwealth unspent amounts
ACPP Completing a Home Care claim: Report Commonwealth unspent amounts

This simulation will run for approximately 3 minutes.

ACPP Completing a Home Care claim: Finalise the claim
ACPP Completing a Home Care claim: Finalise the claim

This simulation will run for approximately 4 minutes.